Journal

Researched case study injury

Longer Business Messages

1. Oral presentations give you the opportunity to practice and demonstrate your communication skills, your ability to think on your feet, your ability to grap complex business issues, and how you handle challenging situations.
2. The three goals you should accomplish during the introduction of an oral presentation include: arouse interest in the audience, establish credibility, and prepare the audience for what will follow.
3. The techniques you can use to get an audience's attention during the introduction are unite the audience around a common goal, tell a story, pass around a sample, ask a question, state a startling statistic, and use humor.
4. The three tasks you should accomplish in the close of your presentation are to restate your main points, describe the next step, and to end on a strong note.
5. To ensure success with online presentaions, consider sending preview study materials ahead of time, keep your presentation as simple as possible, ask for feedback frequently, consider the viewing experience from the audience members point of view, make sure your audience can recive the sort of content you intend to use, and allow plenty of time for everyone to get connected and familiar with the screen they're viewing

Reports and Proposals

1. Reports for monitoring and controlling operations are used by managers to see how well thier company is functioning. They provide feedback on a wide variety on organization's functions and information regarding an individual's experience during activities.
2. Primary research is new research done specifically for the current project. Secondary research is research done previously for another purpose.
3. If a survey will produce identical results when repeated, its is considered to be reliable. A survey is valid when it measures what it is suppose to measure.
4. A conclusion is a logical interpretation of facts and other information. It is based only on information provided in the report. A recommendation suggests what to do about the information.
5. Proposal writers use RFP to specify exactly the type of work to be performed or products to be delivered, along with budgets, dealines, and other requirements. The companies then respond by preparing proposals that show how they would meet those needs. Some also provide guidelines on what the proposals should include.

Persuasive Messages

1. Questions to ask when gauging the audience's needs during the planning of persuasive messages include:
-Who is my audience?
-What are my audience members' needs?
-What do I want them to do?
-How might they resist?
-Are there alternative positions I need to examine?
-What does the decision maker consider to be the most important issue?
-How might the organization's culture influence my stategy?

2. Demographics and psychographics need to be taken into consideration when analyzing your audience. Demographics includes factors such as age, gender, occupation, income, education, etc. Psychographics includes personality, attitudes, lifestyle, and other psychological characteristics. These are important so that you do not undermine your persuasive message by using an inappropriate appeal or by organizing your message in a way that seems unfamiliar or uncomfortable to your readers.

3. An emotional appeal calls on feelings or audience sympathies. Logical appeal uses reasoning with logical support.

4. A logical appeal uses analogy, induction, and deduction as reasoning.

5. The AIDA model is the most commonly used variation of the indirect approach. It organizes your presentation into four phases: attention, interest, desire, and action. The limitations of the AIDA include: it talks at audiences rather than with them, it is build around a single event rather than building a mutually beneficial long-term relationship.

Routine and Positive Messages

1.I am contacting you about your recent e-mail request for technical support on your cable Internet service. We realize you are experiencing slow downloading speeds. In order to identify the specific problem, there is some additional information required. I have noticed that in the online support request form, there are a number of fields relating to the specifics on your computer that have been left blank. The specific times of the slow downloading speeds is also important. If you could please return to the support website and provide us this information we will be able to figure out the problem quickly.


2.
April 12, 2009


5493 Beechwood Drive
Trenton, N.J. 08608


Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401

Dear Sir:

I recently saw your advertisment on Florida resorts in the April 2009 issue of Smithsonian magazine. My wife and I are planning a September vacation with our two teenage children and I would like more information on the resorts and area.

We are looking for a resort near a large city, with public transportation, and that has activities for teenagers. I would prefer to be on the beach and golf course, if there is night entertainment for the family nearby. I was also wondering if the off-season rates included amenities and what the weather conditions were like during September.

If you could provide this information in the next two weeks I would appreciate it, as I am trying to schedule time off from work. I would also like the contact information of someone who can provide me concert schedules during our vactaion.

Sincerely,



Frank C. Atlas

Email Assignment

Editing Email

To: sarah@work.net
From: bill@work.net
CC: jim@work.net
Subject: Funds for Training Trip

Dear Sarah,

I am trying to collect money for a training trip I would like to attend. Do you know who I am suppose contact to find out this information? If you could let me know I would appreciate it!

Thanks

Sincerly,
Bill


Subject Lines:
It is important to use meaningful subject lines when writing an email. It needs to be meaningful for yourself as well the person receiving the letter. It is important to be specific; broad terms or statements should be avoided. The recipient wants to know what they will be reading in that email. Recipients decide whether or not to open an email based on the subject.

Capital Letters:
You should never write a sentence in all capital letters when writing an email. This seems like you are yelling at the recipient and you may receive a negative response. Not using capitalization at all comes across as lazy. For example, if you do not capitalize the word "I". Sticking to standard grammar is a good idea.

Attachments:
Sending attachments is not forbidden, but they should be avoided. People may become annoyed if they have to open long attachments every time they read your emails. Also keep in mind that if you send attachments you should have a virus scanner. Recipients will not be very happy if they open your attachment that contains a virus.

http://www.emailreplies.com/
http://jerz.setonhill.edu/writing/e-text/e-mail.htm#subject